Conflict Management Skills Free Essay Example, 2250 words

As the paper outlines, conflict management skills include assertiveness, listening skills, empathy, and a win/win approach. In conflict management, assertiveness should not in any way be compared with aggressiveness. Assertiveness is the ability to express one s feelings and assert one s right in a way that is respectful of the feelings and rights of others. The reason why assertiveness may be equated with aggressiveness lies in the fact they are both direct ways of expressing one s needs. They involve people standing up for their rights. Still, assertiveness recognizes and respects the other person with whom one is involved in a conflict with. In such a case one often respects his/herself and assumes the best about the other person. The consequence of this is that they look for a win-win situation and thus reach a compromise. This is in total contrast with aggressiveness where disrespectful, manipulative, or abusive behavior is employed. In most cases, aggressiveness is retaliatory without taking into consideration the other person s point of view. Its goal does not lie in the effective resolution of a conflict rather in just the expression of emotions. We will write a custom essay sample on Conflict Management Skills or any topic specifically for you Only $17.96 $11.86/page As they talk no unrelated issues should be brought forth. Moreover, he should be able to repeat and clarify what he wants from the man. (Greenfield 1998) Again, the managers/employers or even fellow employees need to employ what is referred to as active listening skills. In active listening, the aim is to try and understand what the other person is saying. This involves paraphrasing what the other person is saying in order to communicate that one really understands what the other is saying.

Critical Analytical Essay Laurel Ulrich - 1626 Words

Critical Analytical Essay Assignment In 2007, Laurel Ulrich, wrote Well-Behaved Women Seldom Make History, from which there is an essay that speaks on history, and how women have been left out. She wrote this as a result of her newfound fame due to a phrase in her 1976 journal article; this phrase would ultimately give her 2007 article it’s name. In her essay, her goal is to write about the lack of women in history as a whole; she then illustrates the type of women who by a turn of fate make it into history. Her point being that on few occasions women are written in history books, and even when they are, they are not the women who lead ordinary lives; most of the history that include women is tied to some groundbreaking or exotic†¦show more content†¦Overall her main group of people that she is hoping her message will get to is the everyday woman of any age who is making her own history on a daily basis. She directly aims her focus to them in her closing when she writ es, â€Å" I applaud the fact that so many people -- students, teachers, quilters, nurses, newspaper columnists, old ladies in nursing homes, and mayors of western towns -- think they have the right to make history† (Ulrich 665). The only time she out right refers to women in the statement is â€Å"old ladies†, yet her other generalizations are all predominantly female based; the majority of teachers and nurses are women; in the USA, the western states tend to be more liberal so this is where one would expect to find female mayors. She writes this way to give a head nod to women who dare to live within the norm without, making male readers feel excluded. Throughout her writing in this portion, she uses a sincere and admiring tone, which gives the reader a deeper understanding of just how much she truly wants women to make their own history. Secondly, she is addressing males, not just any type of male, but the kind who feels that the only contribution women can make to everyday life does not extend past their front door. Men, who believe that the role of a woman is scripted and unchanging, and not worthy of making it into history books. Through drawingShow MoreRelatedOrganisational Theory230255 Words   |  922 PagesUniversity, UK This new textbook usefully situates organization theory within the scholarly debates on modernism and postmodernism, and provides an advanced introduction to the heterogeneous study of organizations, including chapters on phenomenology, critical theory and psychoanalysis. Like all good textbooks, the book is accessible, well researched and readers are encouraged to view chapters as a starting point for getting to grips with the field of organization theory. Dr Martin Brigham, Lancaster UniversityRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 PagesE SSAYS ON TWENTIETH-C ENTURY H ISTORY In the series Critical Perspectives on the Past, edited by Susan Porter Benson, Stephen Brier, and Roy Rosenzweig Also in this series: Paula Hamilton and Linda Shopes, eds., Oral History and Public Memories Tiffany Ruby Patterson, Zora Neale Hurston and a History of Southern Life Lisa M. Fine, The Story of Reo Joe: Work, Kin, and Community in Autotown, U.S.A. Van Gosse and Richard Moser, eds., The World the Sixties Made: Politics and CultureRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesglobal recession has brought to the forefront the challenges of working with and managing people during uncertain times. In short, today’s challenges bring opportunities for managers to use OB concepts. In this section, we review some of the most critical issues confronting managers for which OB offers solutions—or at least meaningful insights toward solutions. Responding to Economic Pressures When the U.S. economy plunged into a deep and prolonged recession in 2008, virtually all other large

Retail Review - 6683 Words

Chapter 1 ANSWERS TO DISCUSSION QUESTIONS AND PROBLEMS What is your favorite retailer? Why do you like this retailer? What would a competitive retailer have to do to get your patronage? Students may choose an example from a wide variety of retailers. Answers will likely range from national chains including but not limited to K-Mart, The Gap, Bloomingdales, McDonalds, The Sports Authority, Starbucks, JC Penney, to online retailers like Amazon.com and eBay to favorite local shops and hangouts. Whatever selection is made, ask students to concentrate on the specific aspects of retail strategy, such as: (1) intended target market of the retailer; (2) nature of merchandise and services and the specific consumer needs sought to be†¦show more content†¦This discussion will illustrate that intertype competition for 7-Eleven may come from a number of retailers offering similar merchandise through different formats, such as supermarkets, fast food restaurants or discount stores. How does Walmart contribute and detract from the communities in which it operates stores? Students may argue either in favor of or against the large discount stores, such as Wal-Mart. The arguments against may include: (1) smaller family-owned firms may not be able to compete on the basis of price with Wal-Mart and hence would have to close down, resulting in loss of entrepreneurial opportunities within the community; (2) the personal service of a Mom-and-Pop store is now replaced by an impersonal cash register clerk and very few employees offering information and service within the store; and, (3) over a period of time, there may be no competition for the larger store, which may begin to charge higher prices, from a monopoly position. On the other hand, the arguments in favor include: (1) greater product assortment and choice for the consumer at lower prices; (2) one-stop shopping convenience for the consumer, freeing up the consumers time for other productive and leisure activities; (3) immediate increase in employment at various levels of the local, large store organization; and, (4) greater opportunities at the supplyShow MoreRelatedLiterature Review-Fdi in Retail1349 Words   |  6 PagesRETAIL MARKETING PROJECT INTERIM REPORT LITERATURE REVIEW AN EMPIRICAL STUDY OF THE GROWTH PROSPECTS AND PROFITABILITY OF FDI IN RETAIL SEGMENTS OF INDIA Submitted to: Prof. Sapna Parashar Date: 23-07-2008 Submitted by: Arnab Sinha 071108 INDEX INDEX 2 CONCEPTUAL ANALYSIS 3 Summary of Retail Market in India and FDI in Indian Retail 3 Read MoreQuality Means Meeting Customers ( Agreed ) Requirements, Formal And Informal, At Lowest Cost1343 Words   |  6 Pagesrelationship-based marketing approach and its value for the functional elements of service quality, such as emotional intelligence. For the empirical part of the dissertation the retail banking sector has been chosen. Especially in retail banking, customer service quality is of outstanding importance because of the homogeneity of retail banking products. Also the maintenance of a personal touch is crucial in a more and more impersonal banking world, which is today dominated by self-service and online-bankingRead MoreThe Halifax : The Largest Building Society And The Bank Of Scotland1700 Words   |  7 PagesThe Halifax was the largest building society and was the leading mortgage and saving company with a 22 per cent share of mortgages and 16 per cent of retail savings in UK. The Halifax over-relied on mortgage and savings while the mortgage market in particular during that time was becoming more and more competitive. 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It is very important as proved by several previous studies that we will discuss in the literature review that banks specific and internal financial variables should be manage carefully and efficiently so that the profitability can be increased that is the major objective of every banks working in industry. The banks want to enhance their assets to useRead MoreRetail Store Design: Creating a Powerful Store Image2027 Words   |  9 PagesContents 1. Introduction 2. Importance of Study 3. Review of Literature 4. Objectives of Study 5. Research Methodology 6. Hypothesis 7. Chapter Scheme 8. References Retail Store Design: Creating a Powerful Store Image 1. Introduction We ve heard it again and again - You never get a second chance to make a first impression. Even though there are many influences at work in the shopping experience, the look of a store holds the most sway in enticing us through the doors. WeRead MoreStudy on Customer Service Quality and Customer Satisfaction at Credit Card in the Context of Prime Bank Limited†12516 Words   |  51 PagesCommercial Corporate and Personal Banking services covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. Diversification of products and services include Corporate Banking, Retail Banking and Consumer Banking right from industry to agriculture, and real state to software The bank has consistently turned over good returns on Assets and Capital. During the year 2006, the bank has posted an operating profit of Tk. 2131 millionRead MoreVisual Merchandising in Line with Apparel, Book and Shoe Retailing8162 Words   |  33 PagesOverview Visual Merchandising (VM) is the art of presentation, which puts the merchandise in focus and in perspective too. It educates the customers, creates desire and finally augments the selling process. This is a nascent stage for the Indian retail industry; therefore a professional program on Visual Merchandising will go a long way in addressing this gap. The success of the program will be reflected in the better presentations, displays, indoor and outdoor communication about the stores. VisualRead MoreA Journal Article Review of ‘Performance-Reward Instrumentalities and the Motivation of Retail Salespeople’2464 Words   |  10 PagesA Journal Article Review of ‘Performance-Reward Instrumentalities and the Motivation of Retail Salespeople’ (Teas, 1982) BSc International Business and Languages: Understanding Global Organizations Dr. Seamus Kelly Kate Moynihan DT557 C07530340 Word Count: 2101 words Anti-Plagiarism Declaration I hereby certify that this material, which I now submit for assessment as a continuous assessment project in Understanding Global Organizations on the course DT557/4 is entirely my own work

Journal Entry for Courier Business Operations-myassignmenthelp.com

Question: Write about theJournal Entry for Courier Business Operations. Answer: Importance of Information Communication Technology (ICT) for Courier Business Operations Brief about courier organization The courier companies have grown considerable with the help of technology and processing of the information. The alignment of the technology had ensured that the communication would be largely responsible for the development of improved activities (Vaishnavi Kuechler, 2015). The alignment of the activities had helped in listing the formation of the courier services for the alignment of the operations and forming effective carriage and delivery of the parcels to the customers. The courier services would require the use of the commercial papers and business documentation for completing their business operations. Currently most of the courier services have formed the feature of tracking the order via their mobile app or website. The feature is also based on the concept of communicating the transfer of information (Moshiri Cardon, 2014). The alignment of these functions in the services of the courier company had been possible with the help of the smart communication services. Impact of Communication in Courier Processes The smart communication would allow the courier services with the improved transfer of information within their organization (Avgerou Walsham, 2017). The use of multiple channel of communication would help the courier services for aligning their operations for the companys marketing services. The two way cycle for communication that allows both sending and receiving of information would help the business organization for overcoming their difference in functions. The smart functional operations had helped the management of the functions for customer management in the courier organization. The customer would require the information and successive management operations. The alignment of the functions had helped in listing the deployment of the operations and forming the development of the operations. The alignment of the operations had resulted in forming the development of the improved processing and operations for listing the management of the operations. The analysis had helped in f orming the supportive deployment of the improved functions in the organization (Vaishnavi Kuechler, 2015). The analysis of the operations had helped in forming the supportive deployment of the activities and formation of the operations. Customer Management in Courier Organization using Communication The feedbacks from the customers are also communicated with the help of the supportive and concise communication model (Kernbach, Eppler Bresciani, 2015). The alignment of the operations had helped in forming the deployment of the functions for listing the supportive and cohesive deployment of the activities. The analysis had also helped in considering the support and development of the operations for forming the improved function for the courier services. The misconceptions are also aligned with the management of the improved operations. The cultural trends for the communication are aligned for forming the casual communication in the organization. The evaluation of the operations had allowed the formation of the successive and influential development model. The effective communication also plays a significant role for the analysis of the improved opportunity for the growth of courier services (Avgerou Walsham, 2017). The professional action development had supported the alignment of the feedback cycle and evolving the interpersonal skills of the members. References Avgerou, C., Walsham, G. (Eds.). (2017).Information Technology in Context: Studies from the Perspective of Developing Countries: Studies from the Perspective of Developing Countries. Routledge. Kernbach, S., Eppler, M. J., Bresciani, S. (2015). The use of visualization in the communication of business strategies: An experimental evaluation.International Journal of Business Communication,52(2), 164-187. Moshiri, F., Cardon, P. (2014). The state of business communication classes: A national survey.Business and Professional Communication Quarterly,77(3), 312-329. Vaishnavi, V. K., Kuechler, W. (2015).Design science research methods and patterns: innovating information and communication technology. Crc Press.